Account, Connection and Route Troubleshooting

No email address is required. You can create an account with a username and password. Save both credentials securely before getting started, and bookmark the login page rather than relying solely on your browser’s autofill. After logging in, you can view your subscription, plan and client download links in the user dashboard. Since your account isn’t linked to an email address, don’t assume you can recover access by email. If you can’t log in, check your username spelling, keyboard input settings and whether your password includes extra spaces. If the issue persists, keep the error message and avoid overwriting your saved credentials through repeated attempts.

Log in to the user dashboard and check your current subscription, then update it from the subscription or configuration section of your client. Once the update is complete, check that the server list has refreshed and select your preferred region again. If the client says the link is invalid, make sure no characters were missed or extra spaces copied. If needed, copy the current link from the dashboard and import it again. Don’t delete all your configurations just because server names have changed; keep working configurations for comparison. Your subscription link is an account credential, so don’t share the full link in public forums or screenshots while troubleshooting.

You don’t need to choose a new plan when switching devices. MeiVPN has no limit on the number of devices connected at the same time. On your new device, use the same account to get the appropriate client and subscription from the user dashboard, then follow the import steps for that device. Supported platforms include Windows / macOS / iOS / Android / Linux. Interfaces and permission prompts vary by platform, so don’t rely on the button locations from another device. Verify the connection on your new device before removing account details from the old one. Unlimited devices doesn’t mean you should share your password or subscription link publicly.

Check your plan status and remaining data in the user dashboard, then make sure the client has imported the subscription for your current account. The dashboard’s browser login and the client configuration are separate; logging in to the dashboard won’t automatically replace an old configuration. Manually update the subscription in the client and check the result instead of repeatedly clicking Connect. If the update fails, confirm that your local network can open regular websites, then check your system’s date and time settings. When submitting a support ticket, include your platform, the client’s message and the steps you’ve already tried. Hide sensitive credentials in screenshots, leaving only your username visible if needed.

A connected status only means the client has established a connection; it doesn’t guarantee that every step of the connection is working. First disconnect, then check that your local network can open regular websites. Reconnect and try a different exit region for comparison. Check that the system proxy or the client’s network routing mode is enabled, and temporarily quit other tools that may control network traffic to avoid conflicting settings. If only a particular website fails, check its account region and access requirements. Keep the full error message from the failed page. Don’t start by reinstalling the client, since that could remove configuration details that help identify the cause.

Your browser and app may use different network routes. Some apps don’t follow the system proxy, or client routing rules may send them directly. Check the current rule mode and how it handles the app. If your client offers a network routing mode, follow the guide for your platform to check its permissions and settings, then restart the app. The app may also keep using a cached connection, so quit and reopen it after switching routes. Don’t change routing rules, DNS and system network settings all at once. Check each setting separately to see whether the issue is caused by app rules, permissions or the exit region.

Switching networks or waking your device from sleep can change the conditions of your connection. Wait for your local network to become available, then disconnect and reconnect in the client. If the server list won’t refresh, check whether your system still reports network restrictions, then try updating your subscription. If this happens often, check your system’s background activity and power-saving settings for the client to make sure it retains the permissions it needs after sleep. Don’t assume this means your subscription has expired. Note whether the issue started after switching networks, waking from sleep or restarting the app, and include any system or client messages to help distinguish a local issue from a route issue.

Log in to the user dashboard and open the support ticket page. Describe the situation, the exact message you saw and the steps you’ve already tried, in that order. Include your platform, the app you’re using, the selected region and route type, and whether regular websites are affected too. Screenshots should show the error and relevant settings, but not your password, full subscription link or sensitive payment details. If switching routes changed the result, describe what was different. That’s more helpful than simply saying you can’t connect. Support tickets are for troubleshooting, so avoid resetting all your settings while waiting for a reply; changing the setup can make the issue harder to reproduce.

Troubleshoot the route and your local network first; data allowances don’t determine streaming speed. Check whether downloads, cloud sync or other activity on the same network is using bandwidth, then compare routes in the same app. Keep the region required for your streaming library and try other routes within that region first. Compare other exit regions only if the region doesn’t affect the content you need. Video quality and buffering can also affect your results, so keep them consistent while testing. If the issue is limited to certain times, include the time, route type and results after switching in your support ticket rather than reporting a single playback failure.

Start with the region you need, then compare how each route type performs on your current network. IEPL, relay and direct routes use different connection paths. Their names don’t replace real-world testing or guarantee that every app will work. For streaming, check that the right library is available and playback continues smoothly. For calls, check for audio dropouts; for websites, see whether pages load smoothly. Don’t decide based on a single connection status in the client. Once you find a suitable route, keep your connection setup stable. For more about route types, see the information on the servers page.

MeiVPN covers 90+ countries / 190+ routes. Check the servers page and the updated list in your client for available routes. Distance can be a useful reference, but it doesn’t determine your experience on its own. Your local network, connection path and the target service’s region all matter. For regular websites, compare regions that suit your current network. For streaming, start with the region of the library you need. For AI tools, check service availability and account requirements. Don’t keep changing exit regions just to find the closest one. In particular, keep your access location consistent when signing in or carrying out important tasks.

Not necessarily. Loading a page, signing in, playing content and making payments are separate steps. A service may also assess your account region, exit address and its own policies. A streaming homepage may load even when the title you want isn’t available in that library. An AI website may load even if your account doesn’t meet the service’s requirements. Check the service’s official availability and support information, keep your exit region consistent, and review the specific error message. For library or playback issues, see our complete streaming access guide. Don’t repeatedly clear all your account data, or assume every account restriction is caused by the connection route.

Monthly plans are ¥9.9/month for 60GB, ¥18/month for 250GB and ¥28/month for 500GB. Data resets monthly on the date your plan starts, not on the first day of each calendar month for everyone. Choose a plan based on your ongoing data needs and compare the allowances on the pricing page. Unlimited devices doesn’t mean unlimited data. Check your current plan status and data in the user dashboard. If your connection suddenly becomes restricted, check your remaining data and plan status before troubleshooting the network. A server list still showing in the client doesn’t necessarily mean your subscription is active.

Data add-ons don’t expire and remain available until used up. Prices are ¥158/300GB, ¥358/1000GB and ¥658/3000GB. Monthly plans reset data on the date your plan starts, so the two options work differently. Don’t choose based only on the total data shown on the page. If your usage is irregular, review how the data add-on works; for regular use, compare your needs with the monthly plan allowances. Check the user dashboard before choosing. Don’t assume the two types of data are combined or deducted in a particular order. If you have questions about how data is assigned to your account, submit a support ticket with the dashboard message.

Alipay / WeChat Pay / USDT are supported. If you upgrade mid-plan, the price difference is converted into remaining days. Check the result shown in the user dashboard before proceeding; don’t calculate it based on a full month. After paying, check your order and plan status. If the payment page confirms the payment but the dashboard hasn’t updated, keep your order details and submit a support ticket. Don’t pay again just because you haven’t seen a change yet. If you share a payment screenshot, hide unrelated account details and show only the order information needed to identify the payment. Follow the instructions in the dashboard for each payment method. This page doesn’t provide payment options outside the dashboard.

MeiVPN offers a 14-day no-questions-asked refund. See the Terms of Service for details. To request a refund, log in to the user dashboard, open the support ticket page and explain that you’d like a refund. Include the relevant order information so the payment can be verified. You don’t need to reinstall the client repeatedly before submitting a request. If you also need help with a connection issue, describe your platform and the message you’re seeing separately. Don’t post full payment details publicly or share account credentials through unofficial channels outside the dashboard. Refund progress is handled through your support ticket. This page doesn’t make additional promises about processing times or how quickly different payment methods are handled.