Privacy Policy
Last updated: October 2026
This policy applies to the MeiVPN marketing website, user panel, and subscription services. It explains what data is involved in providing these services, why it is processed, and how it is managed. Website analytics and browsing activity during network acceleration are separate areas, as detailed below.
Account Data and How It Is Used
No email address is required to get started; a username and password are all you need. MeiVPN processes usernames, information needed to verify passwords, account status, and subscription entitlements for authentication, sign-in, and service delivery. Do not include passwords in support tickets or share them with others.
Order records include the selected plan, payment amount, order status, and transaction records. They are used to confirm payment, verify entitlements, and handle refunds or disputes. When you submit a support ticket, the system processes your description and any attachments you choose to upload. Share only what is needed to investigate the issue, and conceal credentials such as passwords and subscription links.
Anonymous No-Logs Policy
MeiVPN follows an anonymous no-logs policy. It does not record which websites, pages, or content users access through accelerated connections, or create browsing histories. Connection logs that could be used to reconstruct individual browsing activity are not stored, so there is no retention period for such logs.
Plan traffic accounting is separate from browsing logs. To display remaining traffic, enforce plan allowances, and address usage disputes, the service processes account-level traffic usage and reset status without recording browsing destinations. Diagnostic information that users choose to provide in a support ticket is used only to address the reported issue and is not used to track browsing activity over time.
Website Analytics and Browser Storage
Analytics for the marketing website help us understand page visits, referral sources, device environments, and button usage so we can improve content and site workflows. This is limited to interactions with our website and is not the same as collecting records of websites visited through accelerated connections. Analytics should not include passwords, payment credentials, or complete subscription links.
Cookies and local storage are used to maintain essential session state and save login credentials and language preferences. Signing out or clearing site storage removes information saved on your device, but does not delete your server-side account. Restricting storage may end your signed-in session; sign out after using a shared device.
Third-Party Payments and Data Sharing
Payments via Alipay / WeChat / USDT involve the relevant payment platform or transaction network. MeiVPN confirms service entitlements based on order and payment results; you should not submit payment passwords in support tickets. How third parties handle data within their services is governed by their respective policies. Records on public transaction networks are subject to the rules of those networks.
Data is processed only as necessary to deliver services, verify payments, resolve technical issues, or meet applicable legal obligations. When data is shared with relevant processors, its purpose and scope should be limited. Account data is not sold as a marketing list.
Data Retention and Deletion Requests
Account data is retained for as long as needed to maintain the account and subscription entitlements. Order, refund, and dispute records are retained as required for service delivery, financial reconciliation, and applicable laws. Support tickets and diagnostic attachments are cleared after the issue and any necessary review are complete. Analytics data is deleted or aggregated once its analysis purpose has been fulfilled. Since different data serves different purposes, this policy does not set a single unverified retention period.
Sign in to the panel and use the support ticket portal to request access to, correction of, or deletion of account-related data. We need to verify account ownership before processing a request and will explain how deletion may affect subscription use. If data cannot yet be deleted because of an outstanding order, dispute, or legal requirement, we will explain why it must be retained. Copies in backups are removed through the normal cleanup process and are not used for day-to-day services.
Policy Updates and Questions
Updates to this policy will be posted on this page, and the last-updated month at the top will be changed. Important changes to data use or user rights will be announced on the website or user panel. If a processing activity requires separate consent, we will explain its purpose and obtain that consent first.
If you have questions about this policy, data processing, or a deletion request, submit a support ticket after signing in. Mention the relevant page or action, and do not share account credentials publicly. See the Terms of Service for service use and refund terms.